When something breaks at 2am, what matters is whether someone answers and knows your environment. Our support team documents your systems during onboarding so the engineer who picks up is not starting from zero.
What we deliver
- Onboarding that documents your environment and creates runbooks
- Tier 1–3 helpdesk with named engineers who know your systems
- On-site support for issues that cannot be fixed remotely
- Proactive monitoring and alerting before users notice a problem
- Monthly service reports and review meetings
How we work
- Onboarding & runbook creation
- Tier 1–3 support with named engineers
- SLA response (P1 in 15 min)
- Proactive monitoring & alerting
- Monthly service reviews
Technology we work with
ServiceNowJira Service MgmtZabbixGrafanaPagerDutyTeamViewerRemote Desktop
Frequently asked questions
How fast is your SLA response time?
SLA tiers are set according to how critical each system is, with critical (P1) incidents taking top priority. Exact targets are agreed in the service contract.
Is 24/7 support really answered by a person?
Yes. The hotline 02-096-2377 ext. 4 is answered by our team around the clock, every day — it is not a voicemail box.
Can you support equipment bought from another vendor?
Yes. We support systems installed by other vendors — we survey and document the environment before the contract starts.
